Privacy Policy

Essendon Hyundai is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Essendon Hyundai manages personal information. It is structured as follows:

Personal information Essendon Hyundai collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Essendon Hyundai and complaints
Changes to Privacy Policy

1. Personal information Essendon Hyundai collects

The main types of personal information Essendon Hyundai collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Essendon Hyundai such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Essendon Hyundai's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Essendon Hyundai's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Essendon Hyundai's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Essendon Hyundai.

Essendon Hyundai collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Essendon Hyundai keeps of telephone calls, or emails received, or messages sent to Essendon Hyundai or posted on Essendon Hyundai's pages on social media);
Essendon Hyundai's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Essendon Hyundai collects personal information in connection with running its business directly from the individual concerned. On occasion Essendon Hyundai may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Essendon Hyundai stores personal information in electronic and paper form.

Essendon Hyundai uses and discloses personal information as follows:

to source vehicles and sell them to Essendon Hyundai's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Essendon Hyundai's customers and prospective customers;
to obtain products, services or information from Essendon Hyundai's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Essendon Hyundai knows about them);
to operate and manage Essendon Hyundai's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Essendon Hyundai. For example, Essendon Hyundai may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Essendon Hyundai also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Essendon Hyundai uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Essendon Hyundai uses in the operation of the computer program is browsing history on Essendon Hyundai's websites, name, contact information, and other information you may input into Essendon Hyundai's websites. The level of human oversight Essendon Hyundai provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Essendon Hyundai's staff.

4. Cookies

Essendon Hyundai uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Essendon Hyundai's web server. Essendon Hyundai may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Essendon Hyundai's platforms and those social media platforms. Essendon Hyundai's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Essendon Hyundai's website.

5. Links to other websites

Essendon Hyundai's website may contain links to third party websites. Essendon Hyundai does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Essendon Hyundai and do not wish to receive these communications from Essendon Hyundai in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Essendon Hyundai.

7. Overseas transfers

Essendon Hyundai's website/s are hosted in Australia. On occasion, a third party service provider Essendon Hyundai engages or that Essendon Hyundai is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Essendon Hyundai holds about them by contacting Essendon Hyundai during business hours on (03) 9039 3538 or via the contact page.

Essendon Hyundai may require an individual making a request to verify their identity before processing their request.

Essendon Hyundai will aim to respond to all requests promptly and within 30 days.

Essendon Hyundai may refuse a request where permitted or required by law. Essendon Hyundai will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Essendon Hyundai and complaints

If you have any queries, concerns or complaints about how Essendon Hyundai handles your personal information please contact Essendon Hyundai during business hours on (03) 9039 3538 or via the contact page. Essendon Hyundai may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Essendon Hyundai can understand the nature of your concern. In most cases, Essendon Hyundai will ask that you put your request in writing.

Essendon Hyundai takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Essendon Hyundai's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (03) 9039 3538
Mailing Address: 340 Wirraway Rd, Essendon Fields, VIC, 3041

10. Changes to Privacy Policy

Essendon Hyundai may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.