Essendon Hyundai Privacy Policy

At Essendon Hyundai, we recognise the importance of protecting your privacy and understand that your personal information is important to you. We are committed to complying with our obligations under the Privacy Act 1988 (Cth) ("Privacy Act") and, in particular, the Australian Privacy Principles (APPs).

Where applicable, Essendon Hyundai may also rely on the related bodies corporate exemption and the employee records exemption under the Privacy Act, as well as any other applicable exemptions in the Privacy Act or other relevant legislation.

In this Privacy Policy, "personal information" has the meaning set out in the Privacy Act. Broadly, it means information or an opinion about an individual who is reasonably identifiable.

This Privacy Policy outlines key information regarding how Essendon Hyundai collects, uses, discloses and stores your personal information, as well as how you can access and correct it. We may update this Privacy Policy from time to time at our discretion and without notice, by publishing the updated version on our website at www.essendonhyundai.com.au.

Please note that Hyundai Motor Company Australia and other authorised Hyundai dealers are separate entities and may have their own privacy policies. If you interact with another Hyundai dealer, we recommend reviewing their privacy policy available via their website to understand how they manage your information.

1. Types of Personal Information Essendon Hyundai Collects and Holds

The types of personal information we collect, and hold will depend on your interactions with us. This may include (but is not limited to):

Contact details: Including your name, address, email address, phone number, mobile number, and social media handles.
Driver's licence and test drive details: If you participate in a test drive, we may request a copy of your driver’s licence and other relevant identification.
Finance and insurance information: If you apply for finance or insurance through Essendon Hyundai (or request assistance with an application), we may collect details including the loan amount, deposit, interest rate, finance term, repayment details, and insurance policy type.
Vehicle information: Such as your Hyundai vehicle’s registration number, vehicle identification number (VIN), and purchase date.
Service and repair history: Information related to the purchase, servicing, and repair of your Hyundai vehicle at our dealership.
Your preferences and interests: Including any hobbies, favourite sports, or other interests you choose to share with us. We may use this information to send you tailored offers, promotions, or event invitations.
Demographic details: Such as your age, gender, and occupation, if you voluntarily provide this information.

We collect this information to better understand your needs, provide you with products and services, improve your customer experience, and communicate with you effectively.

2. How you may access your personal information.

You may access your personal information by contacting us. You can contact the Essendon Hyundai staff member you usually deal with, or email us at administrator@essendonhyundai.com.au to make this request. We will then arrange with you a convenient time and means for you to have access.

If at any time you believe that any personal information of yours that we hold is incorrect, please contact us at administrator@essendonhyundai.com.au and advise us of the correct information, and we will amend our records.

3. How you may make a privacy complaint.

If you have a complaint about the way we hold or use your personal information, please contact us at administrator@essendonhyundai.com.au, stating your concern, and how you would like your complaint resolved. We will investigate your complaint and respond to you with our findings and our proposed action, within 30 days. In the event you are dissatisfied with the outcome of the complaint of the investigation, you may refer your complaint to the Office of the Australian Information Commissioner.

4. Transfer of personal information overseas.

Essendon Hyundai may disclose personal information (including credit information) to overseas recipients in order to provide their products and/ or services and for administrative or other management purposes.

Our business is affiliated with other businesses located overseas, such as vehicle manufacturers and original equipment manufacturers. In the course of doing business with you, we are likely to disclose some of your personal information to overseas recipients. However, we will only do so where:

it is necessary to complete the transaction you have entered into; and
you have provided consent; or
we believe on reasonable grounds that the overseas recipient is required to deal with your personal information by enforceable laws which are similar to the requirements under the APIs; or
it is otherwise permitted by law.

While it is not practicable to list every country in which such recipients may be located, recipients of such disclosures is likely to include countries where the parent company of our franchises exist, such as Japan and Germany.

5. Hyundai Motor Company Australia

Essendon Hyundai is part of the Hyundai Motor Company network of Hyundai dealerships in Australia.

Essendon Hyundai may collect and share with Hyundai Motor Company Australia customer information to provide you with an integrated experience, such as to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to Hyundai Motor Company Australia network service providers in Australia and overseas for these purposes.

For more information about how Hyundai Motor Corporation Australia Limited handle your information, please see their Privacy Policy at https://www.hyundai.com/au/en/privacy.

6. Changes to our policy

This Privacy Policy was updated in Sept. 2025. We may update it from time to time at our discretion.

Our Contact details are:

Essendon Hyundai - Address: 340 Wirraway Rd, Essendon Fields AUTO CENTRO 3041 Phone: 03 9039 3110

7. Links to Other Sites

This site contains links to other Websites. We are not responsible for the Privacy Policies of other sites.