Privacy Policy

Essendon Hyundai respects your right to privacy and is committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains how we collect, use, disclose and protect your information during and after a vehicle purchase — including new Hyundai vehicles and used vehicles of any make or model — and when a vehicle is brought to us for service, repair or maintenance.

2. Information We Collect

The personal information we collect and hold depends on your interactions with us, and may include:

· Contact details: name, address, email and phone number.

· Licence and test drive details: a copy of your driver’s licence and other identification, including when you take a test drive or collect a vehicle.

· Finance and insurance information: loan amount, deposit, interest rate, term and repayment details, employment history, dependents, prior finance arrangements, pay slips and other documents needed to assess an application.

· Vehicle information: registration, VIN and purchase date for new Hyundai vehicles; and for used vehicles of any make, previous ownership, odometer readings and condition reports as well.

· Service and repair history: records of purchase, servicing and repairs at our dealership, and information needed to meet regulatory requirements such as registration or transfer of ownership.

· Preferences and demographic details: interests you choose to share with us, and age, gender or occupation where voluntarily provided.

· CCTV footage: your image may be recorded by security cameras at our premises (see Section 6).

We use this information to better understand your needs, provide our products and services, improve your experience and communicate with you effectively.

3. How We Use Your Information

We use your personal information to:

· process sales, purchases and trade-ins, including finance and insurance support;

· manage vehicle registration, warranty, recall notices and servicing, and facilitate transfer of ownership for any vehicle, including non-Hyundai vehicles;

· assess trade-in and resale eligibility for used vehicles;

· communicate about appointments, reminders and after-sales support, and handle feedback, enquiries and complaints;

· manage supplier, service and third-party relationships, and carry out customer care and quality assurance; and

· provide marketing communications, where you have consented.

4. Disclosure of Your Information

We may disclose your personal information to:

· HMCA and its related companies, for warranty, recalls and manufacturer requirements;

· government and regulatory bodies where required by law (e.g. VicRoads, Fines Victoria, Victoria Police);

· finance and insurance providers, and service providers and contractors such as parts suppliers, IT and mailing services;

· other Hyundai dealers or affiliates for warranty or recall obligations; and

· law enforcement or regulators, where legally required.

With your consent, we may also disclose your information to marketing partners to provide offers, products and services from HMCA, Essendon Hyundai and our related entities, dealerships, repairers, partners or affiliates. You can withdraw this consent at any time by using the unsubscribe link in our communications or by contacting us (see Section 10).

Where HMCA or its affiliates transfer information overseas (for example, to cloud servers), HMCA’s privacy policy governs those disclosures.

5. Data Retention & Security

We retain personal information only as long as required for business or legal purposes, and protect it through:

· secure IT systems and encryption;

· restricted staff access and confidentiality obligations, supported by staff privacy training; and

· secure disposal or de-identification once information is no longer required.

6. CCTV & Surveillance

Essendon Hyundai uses CCTV within our dealership for safety, security and operational purposes. Footage may capture you, your companions and your vehicle, is securely stored and accessible only to authorised staff, and is retained for a limited period unless needed for investigation or legal purposes. By entering our premises, you consent to this monitoring.

7. Your Rights

You have the right to:

· Access your personal information or request corrections to inaccurate or incomplete details;

· Withdraw consent to marketing at any time, using the unsubscribe function in our communications or by contacting us; and

· Request deletion of your data in certain circumstances, subject to our legal obligations.

To exercise any of these rights, please contact our Privacy Officer using the details in Section 10.

8. Complaints

If you have a complaint about how we hold or use your personal information, please contact our Privacy Officer (Section 10) stating your concern and how you would like it resolved. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Hyundai Motor Company Australia

Essendon Hyundai is part of the Hyundai Motor Company network of dealerships in Australia. We may share customer information with Hyundai Motor Company Australia (HMCA) to provide an integrated experience and respond to your enquiries; this information may be disclosed to HMCA network service providers in Australia and overseas for these purposes. For details of how HMCA handles your information, see their Privacy Policy at https://www.hyundai.com/au/en/privacy.

10. Contact Us

Privacy Officer: for access, correction or complaint requests, email privacy@essendonhyundai.com.au.

General enquiries: Essendon Hyundai 340 Wirraway Rd, Essendon Fields AUTO CENTRO, VIC 3041 Phone: (03) 9039 3110 Email: administrator@essendonhyundai.com.au

11. Changes to This Policy

This Privacy Policy was last updated in November 2026. We may update it from time to time at our discretion; the latest version is always available at our dealership or on our website.

12. Links to Other Websites

Our website may link to other websites for your convenience. Essendon Hyundai is not responsible for the privacy practices of those external sites, and we encourage you to review their policies. If you believe someone has gained unauthorised access to your information, or that we have breached your privacy rights, please contact our Privacy Officer immediately (Section 10).